This year has been unprecedented. However, we’ve also learned a lot of things that will help us come back even stronger. At LanYap, as we look ahead to 2021, we are hopeful that the events of 2020 will serve as teachable moments for IT leaders and business owners alike. Think about it – COVID pushed many organizations to pivot and roll out Work-From-Home scenarios very rapidly. While some made the transition smoothly, others struggled to find their stride. Regardless, we’ve learned that businesses and employees are resilient, adaptable, and extremely capable of success even in times of uncertainty. That is, with the right technology.
Beefing up cybersecurity
Home networks and business data are at increased risk in the WFH model. Business leaders certainly recognize that, and Gartner reports that spending on cloud security is expected to reach $585 million this year, a 33% increase from 2019. That same report forecasts data security to grow by 7.2%, reaching $2.8 billion by the end of the year. (Source: Forbes)
This focus on cybersecurity services is encouraging, given the growing number of attacks over the past few years. Our security partners have been working overtime to meet the demand of LanYap Networks’ customers as they deploy stronger cybersecurity solutions and develop security protocols for 2021.
Cloud-based voice, video, and collaboration tools are critical
Gartner also sees positive growth on the horizon with cloud-based telephony and conferencing services. Senior principal analyst, Megan Fernandez, says “..there will be some long-term shifts in conferencing solution usage patterns. Policies established to enable remote work and experience gained with conferencing service usage during the outbreak is anticipated to have a lasting impact on collaboration adoption.” The report shows conferencing spending to reach $4.1 billion by 2020, up from $3.3 billion last year. Similarly, telephony services are forecasted to hit $16.8 billion by the end of the year. (Source: Gartner)
This shift to the cloud forced organizations to rethink cloud services and find alternatives to traditional premised-based solutions. At LanYap Networks, we worked with our customers to make sure they found the right solutions for both their short-term needs as well as their long-term efforts in digital transformation.
Service providers need to pivot
One of the most impactful things we’ve seen this year is that service providers were also forced to pivot during the pandemic. Like everyone else, technology organizations had the same struggles that the rest of us did. However, they also had to change the way they deployed services to business customers. Many created ‘relief programs’ to give struggling businesses access to discounted services as they transitioned employees home. Faster deployments and higher levels of customer service resulted in a much better customer experience. More importantly, as the demand for services rose, many providers felt the pressure to become more agile in order to stay competitive. The end result – a buyer’s market for businesses. Now, that’s something we can all be happy about!