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Supplier Spotlight: West

West connects businesses and their customers 

West Corporation is a global technology enablement company. We connect people around the world, empowering enterprises with technology and solutions for communication with customers, collaboration among employees and connectivity to emergency assistance.

With the industry’s broadest and most complete portfolio of enterprise-grade UCaaS solutions including conferencing & collaboration, cloud contact center, CX design & support, hosted voice & networks, IVR & self-service, E911 & emergency routing and proactive notifications & mobility, the technology we offer and the support we provide are designed to meet the challenges of today’s complex enterprise communications environments. At West, we understand that it has never been a one-size-fits-all world and we pride ourselves on our ability to provide our customers with choices – options to meet the highest standards of performance and reliability, and the flexibility to maximize existing resources and migrate to the Cloud at their own pace.

Your Go-To Cisco Solutions Provider 

West is a leading provider of Cisco-based UC and collaboration solutions. Through rigorous testing and validation processes, our team has demonstrated the ability to deliver superior services and support, earning several elite Cisco certifications and awards. We are the #1 Webex reseller and CCA provider worldwide, the #1 commercial HCS provider in the US, the #1 Collaboration Cloud partner in the Americas and we were honored as the Cisco Service Provider of the Year (Americas) at the 2017 Collaboration Summit. With a breadth of expertise spanning solution design, implementation, adoption, and ongoing support, you can rest assured knowing that West has you covered when it comes to Cisco collaboration.

How to Win with West 

West focuses specifically on mid-market and large enterprise clients across the globe. We find our sweet spot working with companies that have between 250 and 15,000 users in multiple, geographically dispersed locations and are looking to take a hybrid approach to cloud transformation. With West, your client’s satisfaction will translate into longer-term earnings for your business. The value we provide is greater, the services more complete, and client retention rates over 94%, demonstrate that happy clients mean secure and reliable commissions for you.

Quick Facts

Headquarters: Chicago, IL

Company size: 1,001 – 5,000 employees

Year founded: 1991

Specialties: Conferencing Services, Audio Conferencing, Video Conferencing, Web Conferencing, Webcasts, and Conferencing & Streaming Software

Website: https://www.west.com/

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