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Supplier Spotlight: Talkdesk

Posted by on July 19th, 2019 in Contact Center, Supplier Spotlight

Make Customer Experience Your Competitive Advantage

The contact center space is a $30B market right now and it’s getting a lot of buzz as customer experience and the customer journey have moved to the top of company priorities lists. Customers expect companies to offer multiple contact methods including chat, email, and text, in addition to traditional voice channels and they expect these interactions to be pleasant, efficient and productive. Companies of all sizes must recognize that the customer is dictating the terms and provide contact options through their preferred channels.

Talkdesk Enterprise Contact Center Platform empowers companies to do all of this, and more. By combining enterprise performance with consumer-like ease of use, Talkdesk allows companies to make the customer experience their competitive advantage. With Talkdesk you can easily adapt your contact center operations to the evolving needs of your customers and your teams, resulting in increased productivity, customer satisfaction, and cost-saving.

The Talkdesk Approach

  • Actively Intelligent: Talkdesk IQ infuses the power of AI into every element of Talkdesk to drive higher efficiency, cost reduction, and improved customer experience. Talkdesk IQ is AI so simple, all you see are results.
  • Powerfully Simple: Get started fast with an implementation that is done in weeks (even days) not months. The consumer-app like interface is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements. Online tutorials make training easy and cost-effective.
  • Seamlessly Connected: Give your teams access to the information and tools they need to better serve your customers.
    • Talkdesk provides 50+ out of the box integrations with the most popular business tools and open APIs that enable integration across every facet of your ecosystem, so you can design an experience that naturally fits the needs of your customers and your teams.
    • AppConnect, the first enterprise contact center app store, offers one-click integration that allows you to instantly extend your content center solution with best-of-breed apps.
  • Endlessly Adaptable: Instantly leverage new capabilities that Talkdesk delivers in three updates per year. Make changes quickly, for example to IVRs and routing flows, with clicks, not code.
  • Enterprise-Class: Rely on Talkdesk to power your contact centers in any area of the globe. Talkdesk offers the scalability, reliability, and security required by large global organizations. The microservices API-driven architecture allows you ultimate flexibility to serve your customers anywhere in the world, on any device, and through any channel.
    • Leading global call quality, high availability, investment in the latest security
      standards and scalability supported by nine global data centers. Industry’s first 100% uptime SLA. 
    • Talkdesk is inherently global and can instantly scale. For, example, you don’t need separate instances to open operations in a new region, you can just add a new number. And, best of all, your supervisors have global visibility and control across all your operations. 

More than 1,400 innovative, customer-centric customers such as HotelTonight, Boostablity, IBM, Peloton, Stitch Fix, Dropbox, and Zumiez rely on Talkdesk to power their customer interactions.

Quick Facts

Company size: 501-1000 employees
Headquarters: San Fransisco, CA
Founded: 2011
Specialties: Call Center Software, Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, and CSAT

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