Supplier Spotlight: Serenova
Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage.
CxEngage drastically reduces the complexity and frustration associated with multiple legacy tools and provides deep insights into data and performance. A radically innovative architecture enables global low latency and superior call quality, along with unparalleled configurability and customization capabilities to meet the most complex requirements of multinational enterprise contact centers that have been previously only been met by legacy on-premises solutions. Customers can effortlessly integrate with existing systems and instantly scale on a global basis to meet demand without sacrificing performance, reliability, or security.
Simple. Smart. Agile. Welcome to the experience economy.
CUSTOMER Magazine Announces Winners of the 2017 Contact Center Excellence Award