In January 2020, you may have been perfectly happy with your business phone system then everything changed. While there’s no real indication of when things will ‘return to normal,’ what we do know is that most businesses require a robust phone system that can support the remote workforce. If your phone system failed you when your employees needed to pivot on a dime, then it may be time to consider a cloud-based phone system. Here are a few signs that it’s time to make that switch.
Inability to move quickly
Being able to adapt to the current situation is critical to nearly every business. This year, the ability to shift employees to remote environments while still giving them access to their business phone number and features was a challenge for those with legacy systems. Additionally, employers struggled to make changes to their system, like adding or removing new phone lines to accommodate their new situation. A cloud solution gives you the ability to make changes on the fly, giving you the agility and scalability necessary to remain competitive in times of change.
Increased concerns about security
Over the past few months, we’ve seen an increase in cyber attacks on remote worker networks and devices. With more people working outside of the corporate office, protecting sensitive data is more critical than ever before. A cloud phone system uses high-level call encryption to prevent eavesdropping along with higher layers of security to prevent security threats like DoS, call interception, toll fraud, and more.
Struggling to meet client expectations
When lockdowns forced businesses to adopt a mobile workforce environment, employees and customers became reliant on technology to conduct business. Employees had to get creative, using video conferencing and collaboration tools to assist customers and engage with colleagues. Those on a legacy hone system were forced to look for additional technologies to support this new communication model. A cloud-based phone system tackles this issue by building collaboration tools into communications. Often, this includes click-to-join access for web, audio, and video conferencing, along with chat, tasks, and file sharing for a seamless experience across the board.
Operating in a highly regulated industry
Industries like healthcare and finance saw a significant spike in telemedicine and virtual advising over the past summer. With compliance issues looming overhead, a violation can not only tarnish your reputation but also result in hefty fines. Most cloud-based platforms provide high levels of security to protect sensitive data while helping organizations adhere to the stringent requirements of HIPPA and SOC 2 compliance.
If you’ve limped through the summer with a legacy phone system and have struggled with any of these issues, LanYap Networks can help. We can help you find a cloud-based phone system that fits your needs today and in the future. Just give us a call, and let’s get your communications system prepared for whatever may come next.