As more businesses begin to realize the value of cloud communications, more and more service providers are entering the market. Along with this influx of new provider options, we are seeing a great deal of “me too,” when it comes to products and services offered.
Provider A: “We have video conferencing.”
Provider B: “Me too!”
Provider A: “We integrate with Salesforce”
Provider B: “So do we!”
With so many providers bringing the same or similar solutions to the market, how are you supposed to find the partner that is right for your business? Here are a few things to consider as you evaluate your cloud communications options.
Redundancy and Disaster-as-a-Service: Network downtime can cripple your business operations. Service providers redundancy and DR capabilities ensure your data and services automatically failover to another backup system in the event of a network outage.
Scalability: Your business is going to ebb and flow. Whether you’re adding new locations and personnel or downsizing during off peak seasons, your cloud communications system should be able to easily scale up or down as needed.
Application Integration: Google for Work, Skype, Slack, Trello. No matter which ones you use, your business depends on these apps to keep teams productive. Many providers are taking note and building the integrations you need to maximize that productivity and enable a seamless solution across the organization.
While you may feel that all providers are created equal, the reality is, they are not. Choosing a hosted provider that fits the needs of your business is an important decision to make.
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