Work is no longer a place; it’s a network. More specifically, it’s a wireless network. As our lives become increasingly mobile, workers are no longer tethered to a desk with computer cables and phone lines. If fact, many employees can do a significant amount of their day-to-day tasks from a smartphone or tablet, resulting in increased productivity and flexibility. Sounds like an employer’s dream, right? On the one hand, giving employees a way to stay connected and productive even when they aren’t in the office is excellent for business. On the other hand, this freedom from the desktop can be a nightmare for accounting teams attempting to keep up with the various devices, contracts, and data plans.
Challenges of managing enterprise mobile devices
If you are struggling to keep pace with the ever-growing mobile devices and expenses, Wireless Expense Management (WEM) might be the solution to your frustration. Ask yourself these questions:
Do you lack time to check wireless invoices for accuracy?
Mistakes happen, and it’s not uncommon for wireless bills to contain invoice errors. Many of these errors often go unnoticed, resulting in an overpayment of wireless bills. Incorrect rate plans, deactivated lines still being billed, and missing discounts or promotional rates are just a few of the billing errors that customers may overlook. These errors can accumulate over time and cost your business thousands of dollars in the long run. These errors can accumulate over time and cost your business thousands of dollars in the long run.
Do you struggle to dispute billing errors with carriers effectively?
Anyone that has had to contact a wireless carrier to resolve a billing issue knows that the process is usually pretty frustrating. When you finally get through to a human operator, open a ticket, and wait for an email or phone response, the resolution process can drag out for days, sometimes weeks. For businesses with multiple wireless accounts and carriers, this process can seem like a full-time job in itself. In some cases, the reversal of the error on one bill may not prevent the same mistake from occurring in the next month’s bill.
Do you spend too much time formatting data from multiple carriers to create the reports you need?
Carrier portals certainly give you the data you need for generating wireless reporting; however, compiling all of this into a ‘single pane of glass’ can take up a significant amount of time. Even more frustrating, carriers often use different terminology within the contracts making it difficult to determine which line item goes in which category. This data management nightmare not only creates unnecessary frustration for accounting teams but also hinders the ability to see the full picture of your wireless spending.
Wireless Expense Management to the rescue
A Wireless Expense Management solution can address all of these issues and more. WEM takes the headache out of managing expenses across multiple devices, service contracts, and carriers. With WEM, you can streamline your mobility accounts, monitor and resolve unnecessary charges and overbilling, and even optimize rate plans and promotions to ensure you are getting the best plans for your business users.
LanYap Networks can help you find the WEM solution that works best for your business. We would love the opportunity to talk to you about how WEM can eliminate the frustration of wireless expenses. Just give us a call at 855-4LANYAP.