Category: Unified Communications

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E911 Services – A Life-Saving Technology You Need to Address

Posted by on September 24th, 2018 in Blog Posts, Contact Center, Unified Communications

You’re sitting in your office after everyone else has gone home. This is the perfect time to get some work done, right? Absolutely! However, this is also an ideal scenario for something tragic to occur – a heart attack, fire, break-in, or some other situation in which you need emergency police, fire, or medical services. […]

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Supplier Spotlight: West

West connects businesses and their customers  West Corporation is a global technology enablement company. We connect people around the world, empowering enterprises with technology and solutions for communication with customers, collaboration among employees and connectivity to emergency assistance. With the industry’s broadest and most complete portfolio of enterprise-grade UCaaS solutions including conferencing & collaboration, cloud […]

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3 UC Analytics Models on the Horizon

Posted by on August 27th, 2018 in Blog Posts, Unified Communications

As technology platforms and devices continue to become more advanced, today’s tech-savvy businesses are gathering and collecting more data than ever before. From Apple’s records of your music download history to Google’s documentation of your search histories and online purchases – the tech industry has been gathering (and using) data they’ve been collecting for years. But tech […]

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Supplier Spotlight: Nextiva

With more than 150,000 business customers, Nextiva has maintained its focus on simplifying the way businesses communicate since 2006. Whether the customer has one employee or thousands, Nextiva is committed to providing best-of-breed solutions and delivering unparalleled customer service to customers in every industry. Through a combination of communication, collaboration, and mobility solutions, Nextiva helps […]

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Supplier Spotlight: Granite Telecommunications

Posted by on May 25th, 2018 in Blog Posts, Data, Voice

Granite Telecommunications simplifies voice and data network services for multi-location businesses across North America, distilling hundreds of suppliers and carriers into one company, one invoice and one support team. With an unprecedented average call answer time of less than 8 seconds, their Concierge Customer Care team in New England is what allows Granite to stand […]

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