Category: Help Desk

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Supplier Spotlight: Matrix IBS

Matrix helps SMB and mid-market clients get out of the IT game and focus on what really matters – their business. Since 1998, Matrix has specialized in helping organizations that are overburdened by IT become more strategic, offloading tactical elements so the company can focus on more strategic initiatives. This enables clients to strategically focus […]

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BYOD Causing Headaches for IT Department? Wireless Help Desk May Be the Solution

Posted by on August 20th, 2019 in BYOD, Help Desk, Wireless Help Desk

The bring-your-own-device (BYOD) movement is gaining momentum in organizations of all sizes. A survey conducted by Tech Pro Research found that 59% of organizations allow employees to use their own mobile devices for work purposes, and another 13% plan to do so within the next year. Industry studies cite a variety of benefits of deploying […]

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Supplier Spotlight: Matrix

Posted by on February 07th, 2018 in Blog Posts, Help Desk, HelpDesk-as-a-Service, Supplier Spotlight

Since 1998, clients have trusted Matrix to design and deploy proactive IT solutions that minimize the burden on IT personnel. With exceptional white glove service and industry leading project management, Matrix shoulders the burden of tactical IT elements, giving you the opportunity to focus on more strategic, revenue-generating IT projects. A leader in IT automation […]

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Outsource Your Help Desk

Posted by on June 09th, 2016 in Blog Posts, Help Desk

When a customer or employee has a technical issue, the help desk is the first point of contact to seek assistance in finding a solution. Nothing is more frustrating than a subpar experience with tech support. Unfortunately, many IT help desks are bogged down with support tickets and often struggle to resolve issues quickly while […]

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