Category: Contact-Center-as-a-Service

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3 Reasons Businesses are Deploying Contact Center-as-a-Service (CCaaS)

Posted by on February 14th, 2018 in Contact Center, Contact-Center-as-a-Service

Over the years, the technology world has shifted to an “as-a-service” model. From software (SaaS) to infrastructure (IaaS) and everything in between, the as-a-service model levels the playing field for smaller businesses by leveraging enterprise-grade solutions traditionally available only to those with deep enough pockets. The Contact Center is the latest solution to join the […]

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Supplier Spotlight: Serenova

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) […]

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