Category: Cloud Contact Center

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Is your contact center rising to the challenge?

Posted by on January 25th, 2021 in Blog Posts, Cloud Contact Center

Every company leader can agree that customer service can make or break the business. According to a 2020 Customer Expectations Report, 84% of consumers go out of their way to spend more money with a brand that creates great customer service experiences. Delivering excellent service should be a top priority, but it’s not an easy […]

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Supplier Spotlight: Masergy

Masergy’s Cloud Contact Center Masergy’s Contact Center as a Service (CCaaS) solution offers more scalability, flexibility, and has the enterprise-grade call routing and comprehensive management capabilities that some of the largest organizations struggle with bringing to their customer interactions. Our solution enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions […]

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