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Is your contact center rising to the challenge?
Every company leader can agree that customer service can make or break the business. According to a 2020 Customer Expectations Report, 84% of consumers go out of their way to spend more money with a brand that creates great customer service experiences. Delivering excellent service should be a top priority, but it’s not an easy […]
It’s time to think virtual
When it comes to ‘thinking virtual,’ 2020 pushed many businesses over the edge – in a good way. How? The past year’s events were essentially a business case for why cloud-based technology is effective. Think about it – cloud technology supports anywhere and everywhere communication, and it enables remote desktops and workforces. It also helps […]
LanYap Networks says goodbye to the office, and hello to the remote workforce
We’ve all spent a lot of time working from home this year. At LanYap Networks, we leaned into it. We had the technology and processes to support a remote workforce model, and off we went. Employees were able to leverage hosted voice, desktop-as-a-service, SD-WAN, conferencing, and security tools to power their home offices, support customers, […]
The Media, Pawlatics, and Kindness: Today’s world from a pitbull’s perspective
Hey there! It’s me again – Beaux. You may remember me from previous posts like, “Things My Dog, Beaux, Learned From Working From Home” and “5 Things My Dog Taught Me About Business.” Today, mom gave me permission to speak to you directly about something that’s been on my mind the past few months. In […]
Developing a communications readiness plan – 5 things to consider
Whether it’s a global pandemic or a power outage, preparing for unforeseen situations means putting a communications readiness plan in place so your business can keep moving no matter what life throws at you.
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