The bring-your-own-device (BYOD) movement is gaining momentum in organizations of all sizes. A survey conducted by Tech Pro Research found that 59% of organizations allow employees to use their own mobile devices for work purposes, and another 13% plan to do so within the next year. Industry studies cite a variety of benefits of deploying BYOD policies, including increased productivity, improved employee morale, and a reduction in IT hardware expenses.
With so many advantages, many organizations underestimate the additional workload that mobile devices can create for IT departments. IT personnel are now faced with supporting a variety of mobile devices for employees in addition to the day-to-day support of other IT assets like desk phones, software applications, and computers. If you factor in the increased security and compliance concerns, outsourcing wireless help desk support becomes more appealing to IT managers.
Leveraging third-party solutions for wireless help desk helps organizations streamline an increasingly complex mobile environment. Let’s take a look at some of the benefits.
Managing an in-house help desk requires additional effort from IT teams that may already be stretched thin with network and infrastructure tasks. An outsourced solution removes the burden from internal teams and frees up time for them to focus on revenue-generating initiatives. Also, wireless help desk operators have been specially trained to address all of the devices and operating systems in the market today. In such, they can resolve issues at a much faster rate than those employees that lack the expertise needed to support such a vast mobile landscape.
Securing mobile devices that contain business data and applications can be complicated, even for the most seasoned security experts. Wireless help desk solutions bring an extra layer of support when it comes to the tools and processes needed to manage mobile security. Often these third-party solutions offer additional security support to include OS updates, mobile device management, and mobile app management.
For those organizations that are subject to HIPAA or PCI compliance standards must be even more vigilant when it comes to handling mobile devices. Wireless help desk providers that have experience managing compliance environments can work work with staff and auditors to ensure the organization avoids costly remediation and remains in compliance with all standards.
Whether your organization has a BYOD policy in place or plan to implement one soon, talk to LanYap Networks about how wireless help desk solutions can benefit your strategy. Our extensive network of providers includes mobile help desk providers that can customize an outsourced solution that is best suited for your specific mobility needs. Just give us a call at 855-4LANYAP.
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