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BYOD Causing Headaches for IT Department? Wireless Help Desk May Be the Solution

Posted by on August 20th, 2019 in BYOD, Help Desk, Wireless Help Desk

The bring-your-own-device (BYOD) movement is gaining momentum in organizations of all sizes. A survey conducted by Tech Pro Research found that 59% of organizations allow employees to use their own mobile devices for work purposes, and another 13% plan to do so within the next year. Industry studies cite a variety of benefits of deploying […]

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Does Your Business Need Wireless Expense Management: 3 Questions to Ask Yourself

Work is no longer a place; it’s a network. More specifically, it’s a wireless network. As our lives become increasingly mobile, workers are no longer tethered to a desk with computer cables and phone lines. If fact, many employees can do a significant amount of their day-to-day tasks from a smartphone or tablet, resulting in […]

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It’s Time to Take Your Contact Center to the Next Level with Workforce Management

Posted by on July 24th, 2019 in Contact Center, Workforce Management

Your workers are your biggest asset. Whether accounting or HR, sales managers or contact center agents, your staff is critical to day-to-day operations and a vital element in the organization’s competitive advantage. Being such a contributing factor to an organization’s success (or failure), employees need to be appropriately managed to ensure increased productivity and morale […]

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Supplier Spotlight: Talkdesk

Posted by on July 19th, 2019 in Contact Center, Supplier Spotlight

Make Customer Experience Your Competitive Advantage The contact center space is a $30B market right now and it’s getting a lot of buzz as customer experience and the customer journey have moved to the top of company priorities lists. Customers expect companies to offer multiple contact methods including chat, email, and text, in addition to […]

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Contact Center Metrics You Can’t Afford To Ignore

Posted by on July 10th, 2019 in Contact Center

We’ve all heard the adage, “what gets measured, gets managed.” While it’s most often associated with sales and general business metrics, monitoring and measuring metrics within the contact center into today’s customer-centric environment has never been more critical. For years, contact centers have focused on metrics like handle times and average speed of answer (ASA). […]

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