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Contact Center Metrics You Can’t Afford To Ignore

Posted by on July 10th, 2019 in Contact Center

We’ve all heard the adage, “what gets measured, gets managed.” While it’s most often associated with sales and general business metrics, monitoring and measuring metrics within the contact center into today’s customer-centric environment has never been more critical. For years, contact centers have focused on metrics like handle times and average speed of answer (ASA). […]

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Don’t Just Check the Cloud Storage Box – Get a Plan Together!

Posted by on June 20th, 2019 in Cloud storage

You’ve heard it again and again. The advantages of cloud computing are many – increased scalability, gains around flexibility and, of course, cost-efficiency. The cloud is a cost-effective and customizable storage solution because businesses only pay for what they use and cloud providers take care of the rest, such as hardware purchases, upgrading operating systems, […]

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3 Colocation Considerations to Help Your ROI

Posted by on June 17th, 2019 in Colocation, Data Center

Since the beginning of the colocation movement in the ‘90s, business requirements have made a dramatic shift. Network bandwidth requirements, storage allocation, and increased security concerns have forced businesses to seek outside assistance for a better way of managing infrastructure and resources.  As business demands change, it’s essential to consider where the data center fits […]

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Supplier Spotlight: phoenixNAP

Posted by on June 05th, 2019 in Colocation, Data Center, Supplier Spotlight

Globally Connected. Locally Available. Founded in 2009, phoenixNAP is considered the premier data center in Arizona. Headquartered in Phoenix, we employ 500+ and boast an international footprint with 14 nodes and still growing! A link to our global map is here. Our sweet spot is within the SMB and Enterprise markets, with a fully flexible, secure […]

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Hybrid Unified Communications – Is it right for your business?

Posted by on May 28th, 2019 in Unified Communications

It seems like everything is ‘hybrid’ these days. Hybrid cars. Hybrid networks. Even hybrid animals like Ligers and Zonkeys. The world of communications is no different. In fact, one research report indicates that around 85% of businesses prefer a hybrid unified communications (UC) solution. A hybrid approach to UC simply means that part of the solution is on-prem […]

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