Genesys: Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales, and service on any channel while also improving employee experiences. Genesys pioneered Experience-as-a-Service, so organizations of any size can provide […]
When it comes to ‘thinking virtual,’ 2020 pushed many businesses over the edge – in a good way. How? The past year’s events were essentially a business case for why cloud-based technology is effective. Think about it – cloud technology supports anywhere and everywhere communication, and it enables remote desktops and workforces. It also helps […]
We’ve all spent a lot of time working from home this year. At LanYap Networks, we leaned into it. We had the technology and processes to support a remote workforce model, and off we went. Employees were able to leverage hosted voice, desktop-as-a-service, SD-WAN, conferencing, and security tools to power their home offices, support customers, […]
This year has been unprecedented. However, we’ve also learned a lot of things that will help us come back even stronger. At LanYap, as we look ahead to 2021, we are hopeful that the events of 2020 will serve as teachable moments for IT leaders and business owners alike. Think about it – COVID pushed […]
You’ve likely been using video for meetings and calls for months now, and if you are feeling a little burnt out, you’re not alone. The constant pressure to be ‘video ready’ (placing a disproportionate burden on women and parents), technical issues, jumping back and forth to different platforms, and spotty bandwidth at your home office […]
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