Every company leader can agree that customer service can make or break the business. According to a 2020 Customer Expectations Report, 84% of consumers go out of their way to spend more money with a brand that creates great customer service experiences. Delivering excellent service should be a top priority, but it’s not an easy […]
Genesys: Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales, and service on any channel while also improving employee experiences. Genesys pioneered Experience-as-a-Service, so organizations of any size can provide […]
When it comes to ‘thinking virtual,’ 2020 pushed many businesses over the edge – in a good way. How? The past year’s events were essentially a business case for why cloud-based technology is effective. Think about it – cloud technology supports anywhere and everywhere communication, and it enables remote desktops and workforces. It also helps […]
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