Month: December 2018

Our Blog

Resolve to be Kind

Posted by on December 19th, 2018 in Blog Posts

The “Season of Giving” is upon us and New Year’s Day is right around the corner! As we prepare to say goodbye to 2018, chances are many of you are already thinking about your New Year’s resolutions. Whether it’s to eat healthier, spend more time with family, or save money, we all have things that […]

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Contact Centers and the Holiday Season

Posted by on December 17th, 2018 in Blog Posts, Contact Center

For many business owners, preparing for the holidays means working around vacation schedules and holiday parties while still trying to reach end-of-year sales goals. For retailers, in particular, the holiday season presents a whole other set of challenges – where do you add resources to keep up with the spikes in sales activity and customer […]

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Supplier Spotlight: Five9

Posted by on December 07th, 2018 in Blog Posts, Contact Center, Supplier Spotlight

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is […]

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