Month: October 2018

Our Blog

Crime is Evolving. Is Your Security Strategy?

Posted by on October 29th, 2018 in Security

While media coverage of security breaches of large companies is most common, that doesn’t mean that SMBs are immune to cybersecurity threats. 58% of malware attack victims are organizations classified as a small or medium-sized business. Not only are attacks increasing in frequency and sophistication, but they are costing SMBs big money. According to Ponemon, […]

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Supplier Spotlight: Masergy

Masergy’s Cloud Contact Center Masergy’s Contact Center as a Service (CCaaS) solution offers more scalability, flexibility, and has the enterprise-grade call routing and comprehensive management capabilities that some of the largest organizations struggle with bringing to their customer interactions. Our solution enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions […]

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Omni-channel Contact Centers – Customers Demand More Options and Better Experiences

Posted by on October 16th, 2018 in Blog Posts, Contact Center, Omni-Channel Contact Centers

With communication methods rapidly evolving, customers are demanding quick and easy ways to interact with businesses. The days of calling for support may not be a thing of the past, but in today’s connected world, a phone call is not the only way to reach out to businesses. In fact, the Omni-channel Customer Care study […]

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