The latest technology trends and customer demands are reshaping customer support for today’s contact center. The increased demand for better experiences, faster response times, and a more personalized approach to customer service are causing contact centers to look at new approaches to streamlining processes, improving customer interactions, and resolving support issues better than they have […]
Unless you’ve been living under a rock, you’ve likely heard of “net neutrality” by now. The hot topic of 2015 is now back in the news as the FCC has introduced a new proposal that would reverse Obama-era regulations. The proposal, located here, has not only caused debate throughout the telecom industry but has also sparked […]
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