Month: December 2017

Our Blog

The Future of the Contact Center

Posted by on December 11th, 2017 in Blog Posts, Contact Center

The latest technology trends and customer demands are reshaping customer support for today’s contact center. The increased demand for better experiences, faster response times, and a more personalized approach to customer service are causing contact centers to look at new approaches to streamlining processes, improving customer interactions, and resolving support issues better than they have […]

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Net Neutrality: What You Need to Know

Posted by on December 06th, 2017 in Blog Posts, Net Neutrality, Security

Unless you’ve been living under a rock, you’ve likely heard of “net neutrality” by now. The hot topic of 2015 is now back in the news as the FCC has introduced a new proposal that would reverse Obama-era regulations. The proposal, located here, has not only caused debate throughout the telecom industry but has also sparked […]

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